💰Found a better price elsewhere? We’re happy to match it — here’s how:

1. Send us the competitor’s product link via the chat icon (bottom left).

2. The competitor must be an official authorised dealer.

3. The item must be identical in model/specs and in stock.

4. Price-matched items cannot be combined with other store discounts.

5. Once verified, we’ll send you a secure payment link with the matched price.

✅ Simple. Fast. Fair. Shop with confidence at Gem Sports.

🏸Badminton/Tennis Racquets

• Claims must be made within 12 months of purchase.

• Do not cut or remove the strings on broken frames.

• YONEX racquets must be strung using the 4-knot method. Warranty is void for YONEX racquets if strung with 2-knot only.

• Cosmetic issues (e.g. paint chips) are not covered.

• Damage from clashing, mis-hits, or floor impacts is not eligible.

• Over-tensioning beyond spec may void warranty.

• Discontinued items will be replaced with similar model or store credit.

👟 Footwear

• Claims must be made within 3 months of receipt.

• Comfort or sizing issues are not covered.

• Only manufacturing defects are eligible for claim.

For full warranty claim steps and return instructions, please contact us.

🧾Returns

• Accepted within 14 days of delivery for store credit only.

• Items must be brand new, unused, and in resellable condition with all original tags and packaging.

• Customers are responsible for return postage.

📦Exchanges

• Size exchanges are welcome (subject to stock availability).

• Items must be brand new, unused, and in resellable condition with all original tags and packaging.

• Customers are responsible for return postage.

• Once we receive and inspect your return, we’ll process and ship the requested size.

⚠️ Please choose your size carefully. If you’re unsure, feel free to contact us before ordering — we’re here to help!

💬 To start a return or exchange, just reach out via chat or email with your order number.